Deposits & Withdrawals

Elefin supports deposits through cryptocurrency and Local Payment methods, subject to availability, verification and jurisdiction rules. Payment options may change over time, so clients should always use only the payment methods displayed in the official client portal.

Elefin supports withdrawals through cryptocurrency and local payment methods where available. Withdrawals are subject to verification, security checks, payment-provider processing, minimum withdrawal limits and Elefin deposit-withdrawal consistency rules.

The minimum deposit is USD 50 for crypto and on local payment methods. If a payment provider applies a different minimum, fee or conversion rate, the client should review those details before confirming the transaction.

The minimum withdrawal is USD 20 for crypto and on local payment methods. Withdrawal requests below the minimum may not be processed until the balance reaches the required threshold.

No. Elefin requires verification before the first deposit. This means clients should complete KYC first, then deposit, then begin trading.

Deposits are designed to be fast and may be near-instant once the payment provider confirms the transaction and Elefin receives the funds. Crypto confirmation times can vary depending on blockchain network congestion, the selected network and transaction fees.

Elefin aims to process legitimate withdrawal requests promptly, but processing may depend on security review, payment-provider timing, blockchain confirmation times, local payment methods availability and compliance checks. A withdrawal may take longer if additional verification or source-of-funds review is required.

Elefin may not charge its own deposit fee in some cases, but payment providers, banks, blockchain networks or currency conversion services may apply charges. Clients should review all visible fees before confirming a deposit.

Payment-provider fees, blockchain network fees and currency-conversion costs may apply and may be passed on to the client. The final amount received can differ from the withdrawal request due to provider charges, network fees or conversion rates.

No. Elefin does not accept cash deposits. Only approved electronic payment methods shown in the official client portal should be used.

No. Elefin does not process third-party payments. Deposits must come from a payment method belonging to the verified client, and Elefin may reject or return funds that appear to come from another person or business.

Where possible, withdrawals are returned to the same method used for deposit and to an account or wallet belonging to the verified client. Elefin may allow exceptions only after review, for example if the original method is no longer available.

No. Withdrawals should be made to a payment method in the verified client’s own name or ownership. Third-party withdrawals may be rejected and may trigger a compliance review.

Consistency between deposit and withdrawal methods helps reduce money-laundering risk, identity fraud and payment abuse. It also protects clients by helping ensure funds are returned to the rightful verified person.

Check the transaction status with your payment provider or blockchain explorer where applicable. If the payment is confirmed but not credited, contact Elefin support with your registered email, account ID, payment method, transaction reference, amount, date and a screenshot or proof of payment.

Contact support immediately and provide the transaction hash, wallet address, network used, amount and time of transfer. Recovery is not guaranteed when funds are sent to an incorrect network or address, so always verify the network and address before sending crypto.

Crypto transactions are often irreversible once processed. If you entered an incorrect wallet address, contact support immediately, but Elefin may not be able to recover funds after the transaction has been broadcast or confirmed.

A withdrawal may remain pending because Elefin is completing security checks, payment-provider processing, blockchain confirmation, source-of-funds review, account ownership verification or other compliance controls. Support can provide an update if the request remains pending longer than expected.

A withdrawal may be rejected if KYC is incomplete, the payment method is not verified, the account name does not match, there are open compliance checks, insufficient free margin, incorrect payment details, third-party-payment concerns or suspicious activity. Elefin may request additional documents before the withdrawal can proceed.

Withdrawals may be limited by available free margin and risk controls. If a withdrawal would reduce your margin below safe levels, you may need to close positions, reduce exposure or wait until sufficient free margin is available.

Free margin is the amount available in your account after margin required for open trades is considered. If you withdraw too much while positions are open, your account may become vulnerable to margin call or stop-out.

Yes. Elefin may delay a withdrawal if additional security, AML, source-of-funds, payment ownership, fraud or account review checks are required. This is not necessarily a refusal; it may be part of standard risk control.

A refund is a return of funds to the original payment method where granted under Elefin policy. Refunds may be discretionary, may be net of costs and may depend on the payment method, account status and transaction history.

A bad-faith chargeback or payment reversal is treated as potential fraud. Elefin may restrict the account, reverse related partner commissions, investigate the transaction and recover amounts owed under its policies.

Elefin may return or reject a deposit if it comes from a third party, cannot be verified, violates policy, uses an unsupported method, raises compliance concerns or comes from a restricted jurisdiction. Any return may be subject to provider fees and review.

You may be able to cancel a withdrawal while it is still pending and before processing has begun. Once a withdrawal is processed by a payment provider or broadcast on a blockchain network, cancellation may not be possible.

Internal transfers may be available depending on platform settings, account type, currency and compliance status. Transfers are subject to Elefin approval and should only occur between accounts owned by the same verified client.

Deposits in different currencies may be converted according to the rate and fees applied by the payment provider or Elefin system. Clients should review the final credited amount before or after confirming the payment.

Yes. Crypto values, network fees and conversion rates can change quickly. For Native tokens or moving crypto assets, the amount credited may depend on the received asset, conversion mechanism, timing and provider rules. We advise you to always use the stable crypto currency methods for deposits and withdrawals to avoid any price changes on your transactions.

Include your registered email, account number, payment method, amount, currency, date and time, transaction ID or hash, screenshot/proof of payment and a clear description of the issue. Complete information helps support investigate faster.

Yes. Elefin may request source-of-funds or source-of-wealth documents before approving a withdrawal if required by AML controls or if transaction activity requires additional review. This may include bank statements, income proof, crypto transaction records or other relevant evidence.

Use only the wallet address and network shown inside the official Elefin client portal, double-check the asset and network, send a small test transaction if appropriate and keep the transaction hash. Never send funds to wallet details shared by unofficial channels or third parties.