Account Creation & Management

Elefin is a multi-asset CFD broker providing access to global markets including Forex, precious metals, energies, global indices, share CFDs and cryptocurrency CFDs. Elefin is designed for traders who want a simple account structure, fixed and transparent pricing, swap-free accounts and access through MetaTrader 5 and Elefin Web Trader. CFDs are leveraged products and involve significant risk, so clients should only trade with funds they can afford to lose.

To create an Elefin account, visit the Elefin website, select the registration option and complete the requested personal information. After registration, you will be asked to complete identity verification before you can make your first deposit or start trading. Once your account is approved, you can fund your account, choose a trading account type and log in to the available trading platform.

Yes. Creating a profile with Elefin does not require an account-opening fee. Trading costs may apply once you start trading, including spreads, payment-provider charges, conversion costs or any other charges displayed by Elefin or the payment provider.

One must be at least 18 years old, must act on their own behalf and must not be located in a restricted or sanctioned jurisdiction. Elefin may also apply additional onboarding checks based on risk, legal requirements or internal policy. Account access is always subject to verification approval and Elefin acceptance.

Following the compliances and regulatory laws, Elefin policy clearly states that restricted country ID holders are not allowed to register. You should not attempt to register from a jurisdiction where Elefin does not offer services.

No. If your country or residency status falls under Elefin restricted, sanctioned or unsupported jurisdictions, you should not open an account. Elefin may decline registration, close an account or restrict services if a client is found to be ineligible.

Elefin collects registration information to create your profile, verify your identity, meet compliance requirements, protect account security and operate its services. Identity and financial-crime checks help prevent fraud, misuse, third-party account activity and restricted-jurisdiction access.

No. You must register using your own legal name and accurate personal details. Accounts opened on behalf of another person, under false information or using third-party identity documents may be rejected, restricted or closed.

No. Your account is personal to you and should not be operated by another person unless Elefin has explicitly approved a lawful arrangement. Sharing login details or allowing third-party account use may create security, compliance and financial risks and may lead to account restrictions.

Yes, you are allowed to maintain more than one trading account, such as a Standard account and a Pro account, subject to approval and platform configuration. All accounts remain linked to the same verified client profile and must comply with Elefin rules and risk controls.

Elefin does not offer direct conversion between account types. To access the Pro account, you will need to open a new Pro account through the client portal. Both accounts can remain active under the same verified profile, so you do not need to close your Standard account to open a Pro account.

Before opening a Pro account, review the spreads, trading conditions and any applicable requirements to ensure it suits your trading style and volume.

Yes, but some profile details can only be changed after security and compliance review. Changes to name, date of birth, country, email, phone number or payment details may require supporting documents to protect your account and prevent unauthorized changes.

Yes, you can request an email address change through support or the client portal when available. Elefin may ask you to complete additional security checks and provide a valid reason before updating login or contact details.

Yes. You may request a phone-number update, but Elefin may verify the request before updating the account. This helps protect you from unauthorized profile changes and ensures important account communications reach the right person.

Use the password reset option on the Elefin login page and follow the instructions sent to your registered email address. For security reasons, never share reset links, one-time passwords or login credentials with anyone claiming to represent Elefin.

First check that you are using the correct registered email address, password and security code if applicable. If the issue continues, contact Elefin support and include your registered email, account ID if available, a brief description of the issue and any error message shown.

Yes. Elefin may restrict, suspend or close an account if verification is incomplete, prohibited conduct is suspected, a payment issue occurs, the client is ineligible, or a compliance review is required. Restrictions may also apply during investigations into fraud, abusive trading, third-party use or payment reversals.

An account may be reviewed if Elefin detects unusual login behavior, inconsistent identity information, suspicious payment activity, abnormal trading patterns, restricted-jurisdiction indicators or other risk triggers. Reviews are designed to protect the client, the platform and the integrity of the trading environment.

Yes. You can request account closure after all open positions are closed, pending transactions are settled and any required compliance checks are completed. Elefin may retain records for legal, regulatory, AML or dispute-resolution purposes after closure.

Reopening may be possible depending on why the account was closed and whether you still meet eligibility and verification requirements. Elefin may request updated documents or run a new compliance review before reactivating access.

Elefin may apply inactivity, maintenance or access rules based on its current platform policy. If an account remains inactive for a long period, Elefin may contact you, request updated verification or restrict access until security checks are completed.

No. Elefin provides trading access, general information and platform support, but it does not provide personal investment, tax or legal advice. Any market information or educational content should be treated as general information only, not a recommendation to buy, sell or hold any instrument.

Elefin offers CFDs, which are derivative products designed for trading price movements without physical ownership of the underlying asset. CFDs may not be suitable for all long-term investment purposes because leverage, market risk, financing structure, platform conditions and volatility can significantly affect outcomes.

Support details should be available in the client portal and on the Elefin website. You may reach out on support@elefin.com as well for any additional information and support.

Before opening an account, review the Risk Disclosure, Client Agreement, Deposit and Withdrawal Policy, account specifications, restricted-jurisdiction rules and trading costs. You should understand how leverage, margin, fixed spreads, slippage, stop-out and CFD risk work before depositing funds.