Elefin Ltd ("Elefin", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. Elefin Ltd is registered in Saint Lucia under Registration No. 2026-00297, with its registered office at Ground Floor, The Sotheby Building, Rodney Bay, P.O. Box 838, Gros-Islet, Saint Lucia. This Privacy Policy explains how we collect, use, store and share information when you visit www.elefin.com, open an account or use our trading services.
1. Information we collect
Depending on how you interact with Elefin, we may collect:
- Personal and contact details, including your name, date of birth, nationality, address, email and telephone number
- Identity, verification and compliance documents, including information required for KYC and anti-money-laundering checks.
- Employment, financial, tax-residency, source-of-funds, source-of-wealth, trading-experience and risk-profile information.
- Account, payment, deposit, withdrawal, transaction and trading information.
- Device, IP address, browser, website-usage, security-log and cookie information.
- Emails, calls, chats and other communications with us.
We may collect this information directly from you or from lawful sources such as banks, payment providers, identityverification providers, affiliates, public records and fraud-prevention services.
2. How we use your information
We may use your information to:
- Open, verify, administer and secure your account.
- Provide trading services, customer support and account communications.
- Process deposits, withdrawals and other transactions.
- Conduct KYC, sanctions, anti-money-laundering, fraud and risk checks.
- Monitor trading and account activity and protect our services.
- Meet legal, tax, accounting, reporting and recordkeeping obligations.
- Improve our website, platforms and services, and send permitted marketing communications.
We process information based on your consent, our contract with you, our legal obligations and our legitimate business interests. We may use automated tools to support identity verification, fraud detection, compliance monitoring and risk assessments, with human review where required by law.
3. Sharing your information
We may share relevant information with Elefin group companies; banks and payment processors; identity-verification, compliance and fraud-prevention providers; trading-platform, hosting, technology and support providers; auditors, lawyers and professional advisers; and government, law-enforcement or other competent authorities where required or permitted by law.
We do not sell your personal information.
4. International transfers
Your information may be processed outside Saint Lucia or your country of residence. Where required, we use an appropriate legal basis, safeguards and authorisations for international data transfers.
5. Data retention
We keep information only for as long as necessary to provide our services and meet legal, financial, anti-money-laundering and dispute-resolution obligations. Certain account, identity and transaction records may be retained for at least seven years after your relationship with Elefin ends where required by law.
6. Cookies
We use cookies and similar technologies to operate and secure our website, remember preferences, understand website usage and support permitted marketing activities. You can manage optional cookies through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.
7. Security
We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, loss, misuse or disclosure. However, no internet-based service can be guaranteed to be completely secure.
8. Your rights
Subject to applicable law, you may ask to access, correct, update, delete or restrict your personal information; object to certain processing or direct marketing; withdraw consent; request a copy of your information; or complain to the relevant dataprotection authority. Some rights may be limited where we must retain or process information to meet legal obligations.
9. Marketing
You may unsubscribe from marketing at any time by using the unsubscribe option in our messages or contacting us. You will continue to receive essential account, transaction, security and legal communications.
10. Children
Elefin's services are not intended for anyone under 18 years of age. We do not knowingly open accounts for children.
11. Third-party services
Our website or services may link to third-party websites, payment pages, trading platforms or verification services. Independent third parties are responsible for their own privacy practices, and you should review their privacy notices.
12. Changes to this Policy
We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on our website with the revised date.
13. Contact us
For privacy questions, complaints or requests, contact Elefin Ltd at support@elefin.com or write to Ground Floor, The Sotheby Building, Rodney Bay, P.O. Box 838, Gros-Islet, Saint Lucia. Website: www.elefin.com
